Are your processes mapped?
They identify the responsibility and accountability of stakeholders and can be used to create a RACI (Responsible, Accountable, Consulted and Informed) for a process.
A Process Map can be used to create work instructions and design Job Descriptions for your team members. They are ideal for training of new team members, as the step by step granular nature allows the employee to visually follow the process.
Let us help you map your current process to get a baseline and understand what is actually happening on a daily basis